Being one of the top commercial cleaning companies in New England did not happen overnight, and at Partner Facility Solutions we have been evolving our processes and practices to create the ideal commercial cleaning company for all parties. Satisfactory work all starts with the employees, which is why it is valuable to have a plan of action for training, retaining, and appreciating your staff. Having a quick turnover rate with employees not only attaches a negative perception to your brand, but it can also cause your customers to reconsider doing business with you. Being a reliable commercial cleaning company for both your employees and customers alike is the key to success.
The Value of High Employee Retention
Although it may not seem obvious, having a high employee retention rate can improve your customer experience. Hiring a commercial cleaner to handle your cleaning operations can be a tough decision, and facility owners, management, and others prefer to choose a company that they can rely on. With high employee retention rates, our customers know they can expect consistent cleaning and friendly staff. High employee retention rates also mean that the staff is thoroughly trained and experienced. Staff can be thoroughly trained in the best practices and tools for commercial cleaning, but can also expand their expertise beyond that, and into the deeper core of your brand such as your core values and messaging goals. The more experienced employees you have, the more likely you will be to have high satisfactory customer experience rates.
On a similar note, having high employee retention and low turnaround rates can add value to your brand as a reliable commercial cleaner. Having a good-sized staff that is well-rounded and properly trained allows you to be flexible in your services and solutions, meaning your clients can rely on you when they need it most. Being able to position your commercial cleaning company as the most reliable partner available will help you attract customers who may be on the fence with their decisions. A reliable commercial cleaner is a valuable commercial cleaner.
How to Achieve High Retention Rates in Commercial Cleaning
The key to retaining the best commercial cleaners is to offer them the compensation and benefits they deserve. When Partner Facility Solutions was founded, we had a mission to provide a commercial cleaning experience that exceeded expectations for both clients and staff alike. We believe that happy employees do their best work, and some of the benefits we offer to our employees include:
- Comprehensive Medical Insurance
- Paid Vacation
- Holiday Pay
- Competitive wages
- Training/Education Opportunities
- Employee Appreciation Events
- Room for Growth
It has been found that happy employees are up to 20% more productive than unhappy employees, meaning that it is in everyone’s best interest to have a happy workforce. We have found that offering benefits and compensation helps take the stress off our team members’ backs when it comes to their out-of-work life, meaning they are happier, healthier, and more focused. Likewise, the best benefits attract the best workers, and keep them there! Adding value to our employees adds value to our commercial cleaning operations overall, making you more reliable and more successful than your competitors.
Valuing Employees Increases Success
The bottom line is that happy employees do a better job, and it is important that you invest into your people and processes to ensure they have the tools, education, and support they need to conduct the best commercial cleaning experience possible. High employee retention rates are a good indicator of a happy workforce, satisfied customers, and successful business. At Partner Facility Solutions we are always striving to expand the benefits and opportunities we offer to our employees, and doing so helps us guarantee that we bring our customers the most reliable, pleasant commercial cleaning experience possible.
About Partner Facility Solutions
With over 30 years in owners combined experience, Partner Facility Solutions has come together to create a company model that believes superior quality service can’t be compromised. Extensive training with intelligent supervision and ownership helps us keep a clear vision of our goals and commitment. Give us a call today for a free consultation and let us be the solution for your facility’s needs. We look forward to forming a partnership with you.