What to Look for in a Janitorial Service Provider

August 12, 2022

janitor mopping the floor of a commercial facilityHiring a janitorial service provider for your facility is one of the best investments you can for your business. First impressions are everything and having a dedicated janitorial service for your facility ensures that your space stays clean, orderly, hygienic, and in full operating order at all times for your staff and customers alike. Janitorial service providers not only take on the day-to-day cleaning tasks for your facility, but they also manage and maintain many other areas when it comes to troubleshooting and repairs. Before you hire a janitorial service provider for your commercial facility, look closely at who they are, what they have to offer, and how they deliver on their promise.

How Does a Janitorial Service Provider Train Their Team?

Quality janitorial services start with training, and you can tell a lot about a provider’s quality of work through the way they invest in their people and processes. When it comes to professional janitorial service providers, look for a firm that complies with the strictest industry standards – such as the Building Service Contractors Association (BSCAI), Janitorial Store Inc., and International Sanitary Supply Association (ISSA) to name a few. Best practices are not automatic and are refined over time, ask your janitorial service provider what steps they take during the hiring and screening process for their staff members. Do they have a minimum work experience standard? Are they evaluating candidates’ abilities before the onboarding process?

Once you know how they navigate the hiring and screening process for their employees, you should then go on to evaluate how they conduct their staff training. Do they have a consistent, by-the-book training and onboarding process? Are they dedicated to establishing signature best practices that are high-quality and cannot be found elsewhere? Do they revisit training routinely? How do they correct bad behaviors? When hiring a janitorial service provider, look for a firm that has clear training procedures that are thorough and consistent. They should be able to give you a detailed rundown of how they ensure their team members are correctly equipped for the work you need done. Chances are, if they are unable to provide their training procedures to their clients, they are not going to deliver the consistent, high-quality results you expect for your facility. Some of the training aspects that you should check for before hiring a janitorial service provider include:

  • OSHA safety practices
  • Communication best practices
  • Janitorial duty descriptions
  • Hands-on service training operations
  • Inspection and job opening/closing procedures
  • Equipment and tool operational training

If the janitorial service provider you are considering does not meet the mark on one, or several, of these criteria, then chances are they are not going to be capable of providing services that are up to your standards. Cutting corners during the training and onboarding process leads to inconsistent, sloppy service. Evaluating their training processes before you hire them to handle your janitorial needs protects you from receiving services that do not meet the mark on quality.

What is Their Range?

Once you understand a janitorial service provider’s onboarding and training processes, you should then move on to evaluate their range capabilities and their previous work. Asking for a portfolio or references is an excellent way to determine whether they can provide their services throughout your facility successfully. Likewise, having a clear understanding of what types of industries they work in can help you determine whether or not they are the best option for your specific facility needs. Likewise, ask the janitorial service provider for a clear breakdown of what work they conducted throughout these facilities. Did they customize their services to target specific areas? How did they develop and implement their janitorial routine? How did they address industry specific needs for previous clients? Were their clients satisfied with the janitorial services they received? Asking the hard-hitting questions when selecting your prospective janitorial service provider will save you time, money, and a lot of grief in the long run.

It is one thing to conduct detailed training and hiring practices, but it is even more important that you understand how the janitorial service provider delivers on their promise. If you operate a large-scale manufacturing facility, you are going to need janitorial services that rise to the occasion and are well versed in covering large areas with precision and efficiency. Likewise, if you operate a medical office facility, you are going to need a janitorial service provider that is capable of adapting to the strictest standards of hygiene and organization. Most janitorial service providers are unable to navigate any and every facility, so finding one that is highly adaptable and familiar with facilities that have similar needs to your own is important.

Don’t Hire a Janitorial Service Provider Blindly

At face value, it could appear that most janitorial service providers are interchangeable and offer relatively the same experience and quality of work. However, the truth lies in their training, communication, and previous work experience. Before you hire any janitorial service provider, make sure you dive deep and evaluate exactly what makes them desirable and how they execute their duties. Finding a successful janitorial service provider for your facility can be tricky, but you do not want to enter an agreement blindly and end up with overflowing trash cans and dirty restroom facilities. Getting ahead during the contracting process is guaranteed to save you money and time in the long run, making an educated and informed decision is the secret to success in any transaction or agreement – make sure it carries over when it comes to your janitorial needs. Having a professional, adaptable, and experienced janitorial service provider can boost the look and feel of your facility immensely – make sure you choose the right one. If you are looking for an expert in multi-industry commercial janitorial and cleaning services, Partner Solutions could be the right provider for you!

About Partner Solutions Facility Services    

With over 30 years in owners combined experience, Partner Solutions Facility Services has come together to create a company model that believes superior quality service can’t be compromised. Extensive training with intelligent supervision and ownership helps us keep a clear vision of our goals and commitment. Give us a call today for a free consultation and let us be the solution for your facility’s needs. We look forward to forming a partnership with you.

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